At Powell Valley Healthcare, providing quality healthcare to our community is our top priority. We are located in the heart of Powell, Wyoming; just 25 miles outside of Cody. We believe in creating positive and safe environments for both our patients and our staff. Being part of our organization means becoming a cornerstone in the patient experience and their care. 

Here at PVHC, we offer a wide array of benefits in a way that allows you to choose options and build a package that works best for you. Some of the benefits we offer include: 

  • Health, dental and vision insurance 
  • Life insurance 
  • Long term disability coverage 
  • PTO – New employees accrue the equivalent of up to twenty days of PTO withing their first calendar year 
  • EIB (Extended Illness Bank) – Our version of accrued sick leave 
  • Nine paid holidays which includes two personal holidays 
  • Tuition Savings Plan 
  • Opportunities to cash out PTO for personal use, student loan payments, and in-house medical bills 
  • Tuition reimbursement – up to $5,000 per year 
  • Fun to be Fit program and Club Dauntless Membership Discount 
  • HRA – Flex spending accounts 

POSITION SUMMARY:

Current opening: One full-time position, on-call required (8:00am – 4:30pm)

Emergency Services Manager reports to and assists the Emergency Services Director in the provision of quality patient care for the department and utilizes assertive/communication skills in collaboration and problem solving, especially in the absence of the Emergency Services Director. Supervises and guides nursing and EMS staff.  The Manager will assist in EMS and the ED as needed. Additionally, the Manager may be expected work as an EMT provider on the ambulance if needed and coordinates the ambulance services. Helps to maintain the standards of the department.  Works in collaboration with all members of the healthcare team, as well as with the patients, families and visitors. They will also take on additional responsibilities for areas which include but are not limited to; act as a resource in situations requiring independent judgement, provide guidance, direction and constructive suggestions to other staff members as appropriate, assist with orientation of new employees, and participate on committees as assigned.

ESSENTIAL FUNCTIONS:

  • Manages and has oversight of the day-to-day operations of EMS
  • Recognizes barriers to effective communication.  Actively seeks resolution of communication problems.  Demonstrates problem-solving skills.
  • Recognizes conflict situations in early stages and utilize conflict management to resolve with assistance from Director as needed.
  • Guides staff in developing a systematic and effective approach in carrying out assignments, which maximizes time and resources to utilize, time efficiently and effectively.
  • Identifies causes of dissatisfaction and assists in the problem solving.  Informs Director as appropriate.
  • Makes recommendations for changes and assists in the change management process.
  • Assists to identify department in-services needs
  • Makes assignments for shifts with staff’s educational and experience considered.
  • Delegates duties to staff according to experience and education.
  • Addresses any patient complaints, using appropriate staff/ancillary staff to assist in resolution.
  • Assist the Director in performing staff evaluations and discussions and other evaluations as needed.
  • Responsible for Ambulance Fleet maintenance and assures safe driving of the ambulances through the use of CEVO.  Assures annual driving competency
  • Oversees EMS education and training.
  • Works closely with the EMS Medical Director to assure compliance with State and Federal regulations and PVHC policy.
  • Responsible for the scheduling of EMS staff members.
  • Completes and assures timely and accurate payroll.
  • Responsible for the Departments in the absence of the Director.
  • Hire, fire and disciplinary authority in collaboration with the Emergency Services Director. 
  • Drives quality and process improvement initiatives for EMS and serves as a change agent for improvements.
  • Assures competent and non-judgmental care for all patients in the pre-hospital setting as well as in the hospital setting.
  • Other duties as assigned.

KNOWLEDGE, EDUCATION AND EXPERIENCE REQUIRED:

  • A strong background in Emergency Medical Services.
  • ACLS, PALS, BLS and PHTLS certifications required within 3 months
  • Maintain a current EMT-I or Paramedic License.
  • Effectively use the Electronic Healthcare Record and State EMS Reporting System.

SKILLS AND ABILITIES REQUIRED:

  • Effective decision-making skills and critical thinking skills.
  • Adapt and respond appropriately in emergency situations.
  • Strong interpersonal skills and ability to interact with staff, patients, and families.
  • Effective supervisory and management skills to include hiring, training, counseling, conducting performance reviews and termination of department staff.
  • Strong communication skills.
  • Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
  • Good math skills and knowledge of budgeting development and adherence. 
  • Resolve practical problems and or unique problems in a stressful/fast-paced environment and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain confidential information in compliance with HIPAA guidelines.
  • Strong customer service skills and act as patient advocate.
  • Modify care based on the developmental/functional age of the patient.

PHYSICAL DEMANDS/REQUIREMENTS:

  • Regularly lifting or move objects weighing 25 to 50 pounds
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and depth perception.
  • Reaching, handling, feeling, talking, hearing, stooping, bending, crouching, walking, standing, and working with equipment.
  • Subject to inside and possibly outside weather conditions.
  • The employee is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to explosives, exposure to toxic chemicals and biological agents.