Patients Rank Powell Valley Healthcare Among Nation’s Best for Hospital Experience, Earning CMS 5-Star Rating for Second Time in Two Years
Powell Valley Healthcare (PVHC) has once again been recognized among the nation’s top hospitals for patient experience, earning a 5-Star Patient Survey Rating from the Centers for Medicare & Medicaid Services (CMS) for the second time in the past two years.
The CMS rating is based on patient feedback about their hospital experience, including communication with nurses and physicians, cleanliness, responsiveness, discharge information, and overall likelihood of recommending the hospital to others. Powell Valley Healthcare exceeded both national and Wyoming averages across every category measured.
Among the survey results, 86% of patients reported that nurses “Always” communicated well, compared to a national average of 80%. Similarly, 85% of patients reported that doctors “Always” communicated well, compared to the national average of 80%. Patients also rated the cleanliness of their rooms and bathrooms exceptionally high, with 86% reporting these areas were “Always” clean, compared to a national average of 74%.
Perhaps most importantly, 81% of patients reported they would definitely recommend Powell Valley Healthcare to family and friends, significantly higher than the national average of 71%.
For more information about CMS patient experience ratings and survey results, visit Medicare Care Compare at https://www.medicare.gov/care-compare/.
“Our second 5-Star Patient Experience Rating in two years is an extraordinary accomplishment and a testament to the unwavering commitment of our entire Powell Valley Healthcare team,” said Nichole Gutierrez, Patient Services Director. “Achieving scores that exceed both national and Wyoming averages in every category speaks volumes about the consistency, compassion, and excellence our staff brings to patient care every day. I could not be prouder of the collaboration, skill, and heart that define this team. This recognition reflects who we are, and the high standard we will continue to uphold for our community.”
“This recognition belongs to every member of our team, from those providing direct patient care to those working behind the scenes to ensure a positive experience for every patient and family we serve,” said Todd Sandberg, CEO of Powell Valley Healthcare. “Receiving a 5-Star Patient Experience Rating for the second time in two years reflects our commitment to treating every patient with compassion, respect, and excellence. We are proud to serve this community and grateful for the trust our patients place in us.”
To celebrate this achievement and thank the community for its continued support, Powell Valley Healthcare will host a free Community Appreciation BBQ in July. Community members are invited to join PVHC staff, providers, and leadership in celebrating this national recognition and the people who make it possible. Additional details will be announced soon.
The recognition reflects patient experience performance that exceeds both state and national benchmarks and places PVHC among the highest-rated hospitals for patient experience. It also reinforces the organization’s ongoing commitment to providing high-quality healthcare close to home while delivering an exceptional experience for patients and families throughout the Big Horn Basin.
About Powell Valley Healthcare
Powell Valley Healthcare is a community-focused healthcare organization serving Powell and the surrounding Big Horn Basin region. PVHC provides a comprehensive range of healthcare services, including hospital care, emergency services, primary and specialty care, maternity services, long-term care, assisted living, and community health programs. PVHC is committed to improving the health and well-being of the communities it serves through compassionate, high-quality care delivered close to home.
