Powell Valey Care Center is thrilled to announce that it has received a 2026 Customer Experience Award from Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes Powell Valley Care Center’s outstanding performance in 11 different categories and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Powell Valley Care Center for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that Powell Valley Care Center is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Customer Experience Award signifies that Powell Valley Care Center has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residentsand their families.
“I’m so proud of the Care Center team for the passionate care they provide for our residents, families and community,” expressed Nicole Ostermiller, Chief Operating Officer. “We are so lucky to have individuals devoted to enriching the lives of our seniors!! PVCC is the best in the Basin!”
Throughout the year 2025, Powell Valley Care Center engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Powell Valley Care Center used this feedback to drive continuous improvement in their care.
“I couldn’t be prouder of the compassion, teamwork, and professionalism our team brings to this community,” said Sandra Ibara, Director of Nursing. “The kindness they show, the patience they extend, and the dignity they provide do not go unnoticed. “Our staff make this facility a place that residents are proud to call home — and families are grateful to trust.”
To find out more about Powell Valley Care Center’s commitment to excellence, please visit www.pvhc.org or call 307-754-2267.
About Powell Valley Care Center
Powell Valley Care Center has served the community with compassionate, long-term care for more than 60 years. The Powell community passed a bond vote in 1964, authorizing funds to build a nursing home addition onto the hospital. In February 1997, Powell Valley Care Center residents moved into the new long-term care facility located on Ave. G.
About Activated Insights
Activated Insights, a Cressey & Company–backed firm, is a leading experience management and workforce enablement platform partnering with more than 16,000+ long-term and post-acute care providers across North America. The company helps organizations optimize every interaction with employees and those they serve through data-driven training, recruitment, retention, and experience management solutions. To learn more, visit ActivatedInsights.com.
