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Virtual Care at Powell Valley Healthcare

Powell Valley Healthcare has recently added a virtual platform to give you the opportunity to receive care online for certain minor medical issues. The virtual platform also offers you the ability to continue your relationship with your primary and specialty care providers. We are working to improve our online options for patients and continue to learn along with you as we expand our offerings.

Currently we are offering virtual visits for our Mental Health Services, Family Practice and some Specialty Care services.

If you would like to take advantage of virtual care opportunities and schedule an appointment, please call the Clinic at 307.754.7257.

We are working to improve our online options for patients and continue to learn along with you and expand our offerings. Resources and toolkits can be found below to help with using the Otto Health platform. Please review the information prior to your scheduled visit or call if you need additional assistance.

Virtual services

The following scenarios might be best served with a virtual visit with a provider.

Mild to Moderate COVID-19 Symptoms

Virtual care may be an option for patients who believe they may have been exposed to COVID-19 or are experiencing non emergent symptoms. Patients experiencing the respiratory symptoms of fever, cough and/or shortness of breath can call the Powell Valley Healthcare COVID Hotline at 754-1242 and a trained nursing professional will guide you to the appropriate level of care.

Primary and Specialty Care

We would like to continue your relationships with your established providers. If you have an appointment scheduled, your provider might request a Virtual visit to replace an in-person appointment.

Some types of the appointments that may be appropriate for Virtual Care include:

  • Medication refills and Medication follow up
  • Mental health
  • Hospital/ER follow-ups that do not require a hands on exam
  • Medicare annual review of medical problems
  • Sleep study follow-ups and CPAP compliance
  • Review of imaging, lab, and other studies

If you would like to request a virtual visit or schedule an appointment with a provider, please call the clinic at 307.754.7257.

Instructions

Mild to Moderate COVID-19 Symptoms

Virtual care may be an option for patients who believe they may have been exposed to COVID-19 or are experiencing non emergent symptoms. Patients experiencing the respiratory symptoms of fever, cough and/or shortness of breath can call the Powell Valley Healthcare COVID Hotline at 754-1242 and a trained nursing professional will guide you to the appropriate level of care.

Primary and Specialty Care

We would like to continue your relationships with your established providers. If you have an appointment scheduled, your provider might request a Virtual visit to replace an in-person appointment.

Some types of the appointments that may be appropriate for Virtual Care include:

  • Medication refills and Medication follow up
  • Mental health
  • Hospital/ER follow-ups that do not require a hands on exam
  • Medicare annual review of medical problems
  • Sleep study follow-ups and CPAP compliance
  • Review of imaging, lab, and other studies

Frequently asked questions

Mild to Moderate COVID-19 Symptoms

Virtual care may be an option for patients who believe they may have been exposed to COVID-19 or are experiencing non emergent symptoms. Patients experiencing the respiratory symptoms of fever, cough and/or shortness of breath can call the Powell Valley Healthcare COVID Hotline at 754-1242 and a trained nursing professional will guide you to the appropriate level of care.

Primary and Specialty Care

We would like to continue your relationships with your established providers. If you have an appointment scheduled, your provider might request a Virtual visit to replace an in-person appointment.

Some types of the appointments that may be appropriate for Virtual Care include:

  • Medication refills and Medication follow up
  • Mental health
  • Hospital/ER follow-ups that do not require a hands on exam
  • Medicare annual review of medical problems
  • Sleep study follow-ups and CPAP compliance
  • Review of imaging, lab, and other studies

What devices/browsers are supported?

Google Chrome, Safari, & Firefox browsers. There is a link in the instructional text under FAQ providing more info.

How do I join and end a virtual visit?

Joining visit: look for confirmation or reminder email containing your secure link and click “JOIN VISIT”

Ending your visit: Click “END VISIT”

Why can’t I join my visit early?

You are allotted a specific amount of time prior to appointment to complete pre-visit requirements. If you join early don’t worry, your provider will bring you into the visit room.

Who do I contact for support?

Please call Powell Valley Clinic at 754-7257 for support as needed.